Partner Readiness: Building training plans for your employees on Dynamics NAV by Gina Haines,Lotte Cordt Ihlemann
My first impression was that it was mostly salestalk to sell courses and certifications to both partners and customers, but later on it got more interesting. It was focused on NAV5.0 and NAV2009 though.
Why do you care about training your people?
-more consultants=more revenue, more margin.
-more productive consultants=more revenue, more margin, higher profitability
-avoid burn them out