mibuso.com

Microsoft Business Solutions online community
It is currently Fri Apr 18, 2014 7:43 am

All times are UTC + 1 hour [ DST ]




Post new topic Reply to topic  [ 2 posts ] 
Author Message
 Post subject: email sent to Distribution List from CRM account are not rec
PostPosted: Sat Feb 12, 2011 9:38 am 
Offline

Joined: Sun Nov 28, 2010 12:45 am
Posts: 3
Country: United States (us)
email sent to Distribution List from CRM account are not received

A customer of ours created a new contact in CRM with the email address of a distribution list. They created a new case for that contact, saved and closed it, no errors show up in CRM, but noone on the Distribution List receives the email. If they create a contact using a regular email address, they get the email. The Distribution List works fine if they send to it in Outlook, just not in CRM.

They have tried with 2 Distribution Lists so far. Same issue on both.


Any ideas why?


Top
 Profile E-mail  
 
 Post subject: Re: email sent to Distribution List from CRM account are not
PostPosted: Tue Feb 15, 2011 12:22 pm 
Offline

Joined: Sat Aug 07, 2010 1:37 pm
Posts: 6
Country: India (in)
Hi,

Before this you send any mail from CRM? if NO
you have to configure your CRM with outlook.
on client machine you have to install another set up of "CRM for outlook client" or if you have your exchange server then
you have to give the route of your exchange server then you can easily send mail from CRM.

if Yes
you have to check your configuration or route of your mail server.


Top
 Profile E-mail  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 2 posts ] 

All times are UTC + 1 hour [ DST ]


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum


Search for:
Jump to: