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email sent to Distribution List from CRM account are not received

A customer of ours created a new contact in CRM with the email address of a distribution list. They created a new case for that contact, saved and closed it, no errors show up in CRM, but noone on the Distribution List receives the email. If they create a contact using a regular email address, they get the email. The Distribution List works fine if they send to it in Outlook, just not in CRM.

They have tried with 2 Distribution Lists so far. Same issue on both.


Any ideas why?

Hi,

Before this you send any mail from CRM? if NO
you have to configure your CRM with outlook.
on client machine you have to install another set up of "CRM for outlook client" or if you have your exchange server then
you have to give the route of your exchange server then you can easily send mail from CRM.

if Yes
you have to check your configuration or route of your mail server.