e-know.net limited

e-know.net is a dynamic UK managed service provider, delivering Application Hosting, Software as a Service (SaaS) and Business Continuity to clients in 19 countries around the world.

We support our customers and allow them to focus 100% on their business by taking responsibility for 'all things IT' – communications, networks, applications, support, even strategy. We provide a fully managed service, maintaining server infrastructure and delivering software and data to any user anywhere in the world and are an established Microsoft Gold Certified partner.

Products

Managed Business Solutions

One of the great appeals of Software as a Service (SaaS) is that it effectively creates a level playing field for firms who wish to exploit enterprise technology. Previously, only those with substantial investment and IT capability would have been able to afford and manage applications around customer relationship management (CRM), business process management (BPM) and enterprise resource planning (ERP). Today, any size of company can access and exploit this type of software through e-know.net’s managed business solutions offering.

Clients pay using the classic SaaS per user, per month subscription model and can call on our dedicated solution teams for both strategic consultancy and practical guidance on their respective applications.

The core business solutions offered are:

Microsoft Dynamics NAV

Microsoft Dynamics NAV is an integrated business management solution designed for growing mid-market companies that want the freedom to focus on their business. It is ideal for companies looking for one solution that they can implement rapidly, learn and use easily, and customise and maintain with minimal disruption to the business…

Discover more about Microsoft Dynamics NAV

MOSS SharePoint

ShareHost is e-know.net’s dedicated hosting and back-up service for firms keen to take advantage of Microsoft SharePoint. ShareHost is offered on a subscription-based per user, per month pricing model which includes access to a dedicated SharePoint consulting team and built-in disaster recovery.

The service appeals to firms of all sizes. While larger organisations with SharePoint know-how in-house are more drawn to the business continuity angle, small-to-medium sized firms like the simplicity of tapping into what SharePoint has to offer. ShareHost enables quick, easy and affordable access to what is ordinarily expensive and complex enterprise software with a full consulting and support team on hand to supply the necessary expertise.

Companies are increasingly keen to take advantage of SharePoint’s integrated suite of server capabilities to help improve organisational effectiveness. By adopting the hosted route, users can exploit its comprehensive content management and enterprise search capability, accelerate business processes and facilitate information-sharing across the organisation – without the need for the level of resource or investment demanded by an in-house solution.

For more information about Managed Business Solutions from e-know.net please call our customer support team on: +44 (0)1952 236 236.

Alternatively, please click here to complete our information request form.

Services

Fully Managed Hosted Service

A fully managed service is exactly that. Think of it as a dedicated external IT department. e-know.net manages the whole of your IT requirement on your behalf: hosting and support of complete server infrastructures; delivering software and data to any user anywhere in the world; email; remote access; security; disaster recovery and consultancy.

We work to stringent Service Level Agreements and provide optimum redundancy, with two discrete data centres at the hub of the operation; the primary and secondary server farms are designed to offer clients complete disaster recover planning and business continuity. Skill sets are many and varied, with a real depth of know-how and know-why, and range from communications and network engineering to Microsoft and line-of-business software. e-know.net is currently a Microsoft Gold Certified Partner.

Software as a Service

It’s not every company that wants to outsource its entire IT function. However, there are times when there is a requirement for a particular application, such as email or enterprise software including ERP or CRM systems, where there is a reluctance to take it in-house in the normal way. High maintenance, technical complexity and excessive cost can all influence these feelings but now there is a very viable alternative.

Software as a Service or SaaS is becoming an increasingly popular option for organisations of all sizes. It allows firms to effectively ‘consume’ software, paying only for what they use and making accessible those key business applications that they previously had to reject. The SaaS provider takes full responsibility for the purchase, installation, configuration and support of the chosen software, delivering the front end to the client who simply subscribes on a per user, per month basis.

e-know.net offers a broad range of applications that can be offered on a SaaS model. Most fall into one of the following main categories:

Office – Traditional desktop applications such as MS Word, Excel, Powerpoint and Acrobat .

Email – Common email platforms, including MS Exchange and Outlook.

Business management – Enterprise software such as project management, business process management (BPM), enterprise resource planning (ERP) and customer relationship management (CRM).

Line-of-business – Specific solutions for vertical markets, such as practice management systems for legal .

In addition, e-know.net has developed two ‘full service’ concepts based on the SaaS model, where extended functionality and wraparound consultancy make for a powerful business offering.

Discover more about Managed email and Managed Business Solutions from e-know.net.

Managed Email

The concept of managed email was created for those companies keen to divest themselves of one of the most onerous parts of IT administration – email - while also bringing greater accessibility, flexibility and collaboration potential to the enterprise. It’s an ideal solution for any firm seeking to streamline operations, reduce costs and set new standards of business communications efficiency.

e-know.net has branded its managed email service and called it messagehub. Hosted email is the core offering, based on Microsoft Exchange; the email solution is fully managed at e-know’s data centre. Managed, in this instance, translates to received, checked for viruses and sifted for spam: this cleaner, leaner mail output can then be read by users via locally installed Outlook or, alternatively, via Outlook WebAccess from anywhere in the world, given an Internet connection. As well as the feature-rich environment (including group calendaring, contact management and task tracking), clients also benefit from comprehensive back-up procedures and 24/7 support – it’s a combination that promotes both peace of mind and productive working.

messagehub also allows clients to get the most out of communications technology, by giving them access to a range of tools that promote connectivity and collaborative working. Rather than having to invest in these discrete technologies themselves and then continue to support them, companies can use the classic SaaS per user, per month subscription model to bring in extra functionality at lower cost. Applications include:

Mobile - providing access and control of emails on the move, supporting both BlackBerry and Windows-based devices.

Live - facilitating the rich remote experience, using Instant Messaging, Application Sharing and Audio and Video Conferencing to interact with colleagues wherever you are.

Share - creating sophisticated, structured spaces in which to store and share documents, based on MS SharePoint.

SMS - bringing mobile phone texting functionality into your Outlook client.

For more information about our Managed and Hosted Email Solutions please visit www.messagehub.co.uk, or call our customer support team on: +44 (0)1952 236236 .

Consultancy

e-know.net consultancy services can help clients harness the potential that managed services offers in order to achieve sustainable competitive advantage. e-know.net consultants bring an unparalleled set of technical and business capabilities to optimise clients’ potential, from IT processes to application advice and even security solutions and networks.

Whether it is a one-day review or a detailed investigative project,
e-know.net consultants can bring value to your business by identifying where and how IT processes and controls can be tangibly improved.

Application Consultancy

e-know.net provides a range of consultancy services to complement the applications we deliver via the fully managed service. In addition, there are dedicated Microsoft Dynamics NAV and Microsoft SharePoint consultancy teams on hand to support clients through the whole implementation process.

We draw on experience in clients' industries and lessons learned in others to find ways to give clients the edge. When new technologies offer an advantage, our vendor-independence allows us to recommend best-fit solutions from everything the industry has to offer.

Technical Consultancy

Following e-know.net's implementation methodology, ‘Plan IT’, clients receive guidance in designing ways of working, full software training and on-going support. e-know.net consultants have extensive expertise with networking and technical infrastructures to help overcome the challenges of implementing small or large end-to-end enterprise solutions for clients.

Expert advice backed by real-world experience in designing, implementing, upgrading and supporting the full spectrum of information technologies. Key to an effective design is thorough analysis of clients' existing IT infrastructure and a clear definition of present and future needs. Through a broad range of proven techniques e-know.net can determine what separates where clients are from where they want to be.

Technical consultancy can include network and systems audits, performance monitoring and utilisation services and system security.

For more information about Consultancy Solutions from e-know.net please call our customer support team on: +44 (0)1952 236236.

Start-ups & Break-aways

One of the fastest-growing areas for outsourcing is the start-up or break-away firm, growing companies that are far more focused on getting on with ‘the business’ than wrestling with IT systems. e-know.net offers its own commoditised service to help firms hit the ground running. QuickStart aims to deliver a fully functioning IT infrastructure within just two weeks – the basic per user per month pricing model allows for the hosting and management of Microsoft Office, Exchange and Outlook, with the option to add in additional applications for a small increase in monthly charges.

The appeal of QuickStart is that it removes the need for substantial investment at a time when a new business is cash sensitive and also allows it to focus on clients and getting the job done without the distractions and stresses of IT staffing and provisioning. In return for cashflow-friendly fixed costs, clients get a secure, resilient system, the very latest software, 24/7 support, access to a breath and depth of IT expertise and complete peace of mind.

QuickStart is targeted at firms of between 5 and 20 users with delivery over Citrix, and applications and data held at our mirrored data centres.

For more information about Solutions for Start-ups and Breakaways from e-know.net please call our customer support team on: +44 (0)1952 236236.