Dynamics AX

ExpandIT Mobile Service Management

Dynamics AX
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Would your organization like to get rid of forms, sheets or other pieces of paper that are used to transport information to and from your customers? Has your organization ever estimated the cost of pushing business documents created by service employees working in the field?
ExpandIT Mobile Service Mnagement is designed to support business processes where an order is created in Dynamics AX/Axapta; scheduled by a planner and sent to a team or an individual user in the field.
The user can also initiate work in the field while at the same time keeping planners informed.
The service order includes all crucial information, including the customer's name, address, the service priority, the customer's preferred appointment date and time and of course a description of the problem.
As the work is completed the service employee records all important service information such as type of service, fault reason, fault area, symptom, solution and quantity on her/his mobile computer. Furthermore, the service employees can add onsite requests which during synchronization supplements the ones that already exists in the back-end system. This contributes to invoicing the customer correctly and for the actual costs without demanding extra resources in your administration.

Localisation info

ExpandIT Mobile has a built in language tool to facilitate easy translation.
The software comes in Chinese, English, Spanish, French, German, Portuguese, Swedish & Danish.